On kiraya Responsible Gaming A right, not an obligation Daily Deposit Limit — Set it yourself Cooling Off: 7 to 30 days Take a break anytime Self-Exclusion — Permanent or long-term Benefits of Taking a Break Session Reminder: After a set time Reminds you automatically On kiraya Responsible Gaming A right, not an obligation Daily Deposit Limit — Set it yourself Cooling Off: 7 to 30 days Take a break anytime Self-Exclusion — Permanent or long-term Benefits of Taking a Break Session Reminder: After a set time Reminds you automatically
kiraya's commitment to responsible gaming

Kiraya responsible gaming — Safe Gaming In your hands

Gaming is entertainment — keep it that way. kiraya gives you all the tools you need to stay in control: budgets, time limits, and breaks — all on your terms.

Budget limit Session Reminder Cooling Off Self-Exclusion Reality Check
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Core principles of responsible gaming

Responsible gaming on kiraya isn't just about rules — it's a healthy part of how you live your life.

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Purpose
Gaming is for entertainment, not income.

Kiraya's first principle of responsible gaming is this — see gaming as a source of fun, not a regular source of income. When you go in prepared for the possibility of losing, gaming stays genuinely enjoyable.

Peace of Mind Stay Grounded in Reality
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Budget
Only spend what you can afford to lose

Before every session, decide for yourself how much you're willing to spend. Once you hit that amount, you're done for the day. On kiraya, you can set a hard limit that will automatically stop you when you reach it.

Deposit Limit Loss Limit
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Time
Keep an eye on the time — don't get lost in the game

Time flies when you're playing online. kiraya's session reminders will alert you after a set period. Make sure gaming never encroaches on time meant for family or work.

Session Reminder Time Limit
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Mental health
Avoid playing when you're feeling down or stressed

Playing when you're angry, frustrated, or stressed is never a good idea. In those states, you're more likely to take bigger risks — which only leads to more problems down the line. kiraya always recommends this: play when you're in a good headspace.

Mental health Emotional Control
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Recovery
Don't chase your losses

"Just a little more and I'll win it back" — that's the most dangerous thought there is. If you lose on kiraya, stop for the day. Come back tomorrow with a fresh budget — never play to recover money you've already lost.

The courage to stop Chasing prohibited
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Family
Hiding your gaming from family is a warning sign

If you find yourself hiding your gaming from family, or dipping into household expenses to fund it — that's a warning sign. kiraya can help you take a break through self-exclusion.

Family Balance Get help

Kiraya's Responsible Gaming Tools

These tools are completely free and available to all members at any time.

01
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Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once the limit is reached, kiraya will automatically stop accepting further deposits.

  • Open Account Settings
  • Go to the "Responsible Gaming" tab
  • Set a Deposit Limit
  • Changes take effect within 24 hours
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Loss Limit

Once you've lost a set amount, kiraya will automatically stop your session. Think of it as a safety net.

  • Set a maximum daily loss limit
  • Betting stops automatically once the limit is reached
  • Start fresh the next day
03
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Session Reminder

After a set time — 30 minutes, 1 hour, or 2 hours — kiraya will send you a notification showing how long you've been playing.

  • Choose your session duration
  • When you get a reminder, take a moment to consider a break
  • The Choice Is Entirely Yours
04
❄️
Cooling Off

Your account is temporarily closed for 7 to 30 days. You won't be able to log in during this time. Your balance remains safe.

  • Choose a Cooling Off period
  • Takes effect immediately upon confirmation
  • Automatically reactivated after the period ends
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Self-Exclusion

From 6 months to permanent — exclude yourself from kiraya for any duration you choose. There is no way to reopen your account during this period.

  • Contact Support or go to Settings
  • Select a Duration
  • Cannot be cancelled once active
  • 7-day cooling period after the term ends
06
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Reality Check

Review your gaming history — total spend, total winnings, and time played — to honestly assess where you stand. Transparency is the first step toward self-awareness.

  • View your transaction history anytime
  • Monthly summaries available
  • Analyse your own stats yourself

Do a quick self-check

If the following questions feel true in your life, it may be worth reflecting on.

After losing, I've placed bigger bets trying to win the money back.
I've been hiding my gaming from family or friends.
I've used money set aside for rent, food, or other essential expenses to gamble.
I feel restless or irritable when I'm not playing.
Gaming has started affecting my work, studies, or time with family.
A friend or family member has expressed concern about your gaming.

How to stay in control — step by step

These habits help you enjoy gaming responsibly on kiraya.

Set your budget before you start

Before each gaming session, decide the maximum amount you're willing to spend that day. Make sure it comes from your entertainment budget — not rent or food money.

Set your limit on kiraya

Setting a mental budget isn't enough on its own. Use kiraya's deposit limit and loss limit to lock it in on the platform too — so even if you change your mind in the moment, the system keeps you on track.

Keep session reminders on

It's easy to lose track of time when you're focused on a game. Keep kiraya's reminders on so you get a nudge every hour — how long you've been playing, and whether family or work needs your attention.

Stop when you lose — don't chase your losses

This is the hardest rule to follow, but the most important one. When your budget is gone, stop for the day. Come back tomorrow with a fresh budget — but let go of the "I need to win it back today" mindset.

Take Regular Breaks

Take one or two full days off from gaming each week. kiraya's Cooling Off tool makes this easy. Use that time to be present with family and friends instead.

Get Help If You're Struggling

If you find it hard to stay in control on your own, reach out to kiraya support for self-exclusion. Or talk to someone you trust. Asking for help takes courage.

Kiraya's Responsible Gaming Philosophy

Kiraya has been clear about one thing from the very beginning — we want our members to be happy in the long run. A healthy, contented player means more to us than extracting maximum revenue in the short term. Every responsible gaming tool we've built comes from that philosophy.

Online gaming is still new to many people in Bangladesh, which means a lot of players haven't yet learned how to engage with it responsibly. kiraya believes it's the platform's duty to bridge that gap. That's why we haven't just posted notices and called it a day — we've built practical tools that actually work for you.

How can you tell if gaming has become an addiction?

Addiction doesn't necessarily mean playing every day. Many people play daily and stay completely in control. Others play once a week but blow their entire budget in that one session. The sign of a gaming problem is losing control — over your budget, your time, and your priorities.

The self-check questions on kiraya's responsible gaming page are drawn from internationally recognised standards. If you find yourself answering "yes" to three or more, pause and reach out to kiraya's support team.

Self-exclusion: clearing up the misconceptions

Many people think self-exclusion means admitting defeat or showing weakness. That couldn't be further from the truth. Self-exclusion is actually a conscious and courageous decision — you're telling yourself, "I need a break right now, and I'm taking it."

Self-exclusion on kiraya is completely confidential. No one will know why your account was closed. Your balance stays safe, and once the period ends — if a fixed term was set — you can return as normal. For permanent exclusions, a balance refund is available.

Protecting young people and minors

Kiraya strictly does not serve anyone under the age of 18. Age is verified at registration. That said, families also have a responsibility in the digital world. If you have children or teenagers at home:

  • Always use a strong password for your kiraya account.
  • Don't leave yourself logged in on mobile or desktop.
  • Never share your payment details with anyone.
  • If you have any doubts, contact kiraya support right away.

Keep in Mind: Child protection is a top priority at kiraya. Report any suspicious activity — kiraya will act promptly.

Budget Planning: A Real-World Example

Say your monthly income is ৳20,000. Experts recommend spending no more than 5% of your income on entertainment. That works out to ৳1,000 a month for gaming — or roughly ৳250 per week if you break it down.

Set a weekly deposit limit of ৳250 on kiraya right now. At the end of the month, you'll see that gaming hasn't affected any other part of your life. That's responsible gaming.

Many people say — "There's not much fun to be had on this budget." But think about it — is the real joy of gaming only in the money you win? Or is it also in the thrill of the game, the scores, discovering something new? On kiraya, you can enjoy the full gaming experience even with very small bets.

How does the kiraya support team help?

You can reach kiraya's support team about responsible gaming at any time. They don't judge — they help. Whether you say "I'd like to take a cooling-off period" or "I feel like I've been gaming a bit too much," you'll get support right away.

Kiraya's support team takes responsible gaming just as seriously as any other support matter. Staff in this area receive dedicated training.

Urgent: If you feel that gaming is harming you or your family, don't wait — contact kiraya support. Activating self-exclusion takes just a few minutes.

Related information

For more information on responsible gaming, visit kiraya's Terms & Conditions and Privacy policy Read. In trouble, Help centre Get help from.

Direct tool access
💳Deposit Limit
Set
⏰Session Reminder
Activate
❄️Cooling Off
Activate
🚫Self-Exclusion
Support
Quick Tips
Set a budget before you play
Don't play when you're tired or feeling low
If You Lose, Stop — Don't Chase
Take Breaks Between Sessions
Never play with borrowed money
Need help?

Kiraya support is available 24/7 in Bengali. Talk to us about anything related to responsible gaming.

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FAQs

Winnings on kiraya go straight to your kiraya wallet — almost instantly once the game ends. From there, you'll need to submit a withdrawal request to receive the funds. For bKash or Nagad withdrawals, kiraya typically processes the transfer within 10 to 30 minutes. However, if it's your first large withdrawal, KYC verification may be required, which can take 12 to 24 hours. Once KYC is cleared, future withdrawals will be much faster. Bank transfers may take a little longer — usually 1 business day. Requests made after midnight are processed the following morning. Before submitting a withdrawal, make sure the name on your payment account matches the name on your kiraya account — any mismatch may cause delays.

Changes to deposit limits and self-exclusion are intentionally built to take a little longer — that's by design, so decisions can't be reversed in an emotional moment. A request to increase your deposit limit takes 24 hours to come into effect. That one-day gap gives you time to think with a clear head. Decreasing a limit is immediate. A cooling-off period cannot be cancelled while it's active — it must run its full course. After a self-exclusion period ends, your account isn't automatically reactivated — you first need to confirm your decision with kiraya support, followed by a further 7-day cooling period. All of these measures exist for your benefit — to protect you from decisions you might regret.
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Play Responsibly — kirayaon

Gaming is for fun. Join with confidence using kiraya's protection tools — you're always in control.

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